Damaged Carton CrossWave Pet

Crosswave Pet isn't designed to be used solely as a dry vacuum - but yes, you can just vacuum by simply not pressing the trigger for water. However, it is best to have some water in the dirt tank to keep the dust and dirt away from the filter. Crosswave Pet is designed to be used as a vacuum and mop combo. For ultimate performance it is best when using both.

When you turn Crosswave Pet on, it starts in 'dry mode'. Crosswave Pet only outputs water when you press the trigger to activate 'wet mode'.

No. CrossWave Pet is a corded machine.

CrossWave is suitable for use on all sealed hard floors. If you can use a mop and bucket or spray mop on your floors without issue, it would broadly be safe to assume you can use a CrossWave. CrossWave only releases approximately 1 tablespoon of water per square metre when used as directed. If unsure, it is recommended to perform a test patch in a discreet area first.

Crosswave Pet is primarily designed to clean sealed hard floors and refresh low-pile area rugs.

You can lightly refresh your low-pile carpets with Crosswave Pet, but it isn't designed to be a carpet washer replacement or used as a stand-alone dry vacuum replacement for carpets.

For deep carpet cleaning and stain removal we suggest looking into our carpet washers.

Remove the clean water tank from your machine. You will then see a round rubber circle. Please press that in with your finger, or a pen, and lift the handle off at the same time.

You can clean the Crosswave brush roll by using the supplied rinsing/storage tray.

Your brush may also be cleaned by hand by removing it from the machine and squeezing it while under running water.

Please refer to your User Guide for thorough instructions on cleaning your CrossWave brush roll.

Ensure you are only putting lukewarm tap water (not hot or boiling) in the tank along with Crosswave compatible formula. Failing to do so can warp your tank, and erode the tank seals. Ensure the two tank cap components (the collar that screws around the bottle opening, and the valve/grill insert) are clicked together securely - they can be separated, but need to be clicked together securely prior to being screwed back on to the tank. Check when screwing the cap back onto the tank that it isn't cross-threaded - if the threads aren't lined up properly, the tank will leak when turned upside down. If you have damaged your tank, you can order a new one from the BISSELL website.

CrossWave Pet is compatible with any BISSELL formula labelled for use in CrossWave machines. Do not use anything other than tap water mixed with BISSELL CrossWave formula, or plain tap water, in your machine.

If wet mode has been used (the trigger in the handle has been pressed), CrossWave will release water to mop the floor. It will be less wet compared to regular mopping, as the vacuum action sucks up excess water. Most floors will dry within a few minutes, and the more dry passes you do over your floor - the quicker the area will dry.

Replace your CrossWave filter once every 3 - 4 months. Replace your CrossWave brush roll once every six months, or as needed. Spare filters and brush rolls can be purchased from leading electrical retailers and the BISSELL website.

BISSELL invented and released the CrossWave multi-surface hard floor washer in 2016, meaning we're the most experienced brand in this category of cleaner. CrossWave is the first of its kind to truly vacuum, wash, and sanitise hard floors at the same time. Select CrossWave models can even refresh area rugs and low-pile carpets, making them a true multi-surface cleaning system. Imitators from other brands tend to just sweep the floor, are generally limited to cleaning hard floors only, do not feature BISSELL's patented tangle-free brush roll, and do not sanitise.