The hose product was fine, but it did not fix the underlying problem.
After arranging to take the machine to the warehouse in Scoresby, after 3 days I had not had a response or quotation for repairs. After an email, and two phone calls over 3 days the quotation was eventually provided, the payment was made and the vacuum repaired all in the space of a couple of hours.
It was very disappointing this could not have been done in the time frame indicated originally of 3 days, in all it took twice that long. The good news is the machine is now operating like a new vacuum.