Returns & Refunds

Refund and Return Policy

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

BISSELL Outlet does not commonly provide refunds due to a change of mind but may consider this upon application.

To enquire about this, please contact the BISSELL Customer Service on 1300 BISSELL (247735) Monday – Friday 8.30am - 4.30pm AEDT to talk with one of our dedicated customer service representatives.

If approved you must comply with the following:

  • have proof of purchase (receipt, credit statement or invoice);
  • the products are returned in their original packaging with all labels and instruction manuals included, unused and undamaged;
  • the product you are returning is currently ranged by us;
  • you return the product within 14 working days after receiving your purchase it from us; and you bear all costs, such as shipping and insurance, related to the return of the product to us.

You will receive a full refund of the price of the goods (excluding the costs of delivering the goods to you) within 30 business days of receipt of the product by BISSELL Australia. Refund will be for the purchase price as stated on the purchase receipt. Refund excludes any other costs or expenses including incidental or consequential damages and postage/shipping costs for return of the product.

Refunds will be issued in the same form of tender as the original purchase transaction and it is the customer's responsibility to retain and produce proof of purchase.

The goods must be returned to 789 Springvale Road, Mulgrave, VIC 3170.

Faulty Goods

BISSELL Australia is committed to ensuring that all products are to the highest standard. Our products have either a one or two year limited warranty from the date of delivery. Warranty length will differ between models, please refer to the product's listing on our website or your User Manual for warranty information.

Should you experience a problem within the warranty period please contact BISSELL Customer Service on 1300 BISSELL (247735) Monday – Friday 8.30am - 4.30pm AEDT. One of our dedicated customer services representatives will walk you through steps for troubleshooting. If your problem cannot be solved over the telephone, a collection will be arranged. Once our Service Centre has received your item, it will be tested and the fault/problem identified. Once the problem is identified, our service technicians will happily repair your product.