CrossWave HydroSteam Professional

In its exclusive SteamWash Mode, CrossWave HydroSteam Professional uses HydroSteam Technology to loosen and lift sticky or tough stuck-on messes up to 20% better than CrossWave models without HydroSteam Technology.

SteamWash Mode releases clean water, BISSELL formula, and steam (generated from the clean water and cleaning formula) to release stuck-on and sticky messes from the surface more efficiently. All other CrossWave models output water and cleaning formula only.

CrossWave HydroSteam has been thoroughly tested and proven to be safe for use on sealed hard floors - including sealed timber and hardwood, sealed laminate, tiles, polished concrete, vinyl, slate, low-pile area rugs, and more. If you can use a mop and bucket, spray mop, or steam mop on your floor without an issue, you can use a CrossWave.

CrossWave HydroSteam only outputs water when the trigger in the handle is pressed by the user, and only uses steam on SteamWash Mode. Its Hard Floor Mode and Area Rug Mode output water and formula only.

As with any new product to your cleaning regime, it is recommended to consult the care instructions or your flooring manufacturer beforehand and perform a test patch in a discreet area to ensure compatibility.

Remove the clean water tank from your machine. You will then see a round rubber circle. Please press that in with a pen and lift the handle off at the same time.

CrossWave isn't designed to be used solely as a dry vacuum - but yes, you can just vacuum by simply not pressing the trigger for water. However, it is best to have some water in the dirt tank, or at least use it in wet mode at some point during your clean, to keep the dust and dirt away from the filter. Crosswave is designed to be used as a vacuum and mop combo. For ultimate performance it is best when using both.

When you turn Crosswave on, it starts in 'dry mode'. Crosswave only outputs water when you press the trigger to activate 'wet mode'.

Each home and floor type is different. Streaks can occur for a variety of reasons - from the technique used with the machine, to the type of flooring, to the amount of product built up from previous cleaning methods... Even to the amount of dirt on the floor, or whether the bottom of your machine is dirty or not. Here are some tips that may assist:

1. To prevent floors from streaking with Crosswave, make sure you are using the appropriate amount of formula in the tank. Our Multi-Surface Pet formula is 7x concentrate - use less of this formula than what's recommended in the User Manual or on the tank markings. Our Wood Floor Formula, Hard Floor Sanitise Formula, and Area Rug Formula are non-concenrates - so follow the guidelines on the tank for those. Some high-gloss floors respond better to the Hard Floor Sanitise Formula due to its higher alcohol content. You can also try using deminerlised water - this is particularly helpful if you live in an area with hard water or tank water.

2. Streaks can also occur if you’re applying too much water to the floor. Once you have completed your slow wet passes (pressing the trigger), ensure you repeat these slow passes using dry mode (releasing the trigger) to suction up excess water.

3. Ensure you're moving Crosswave far slower than you would with a traditional vacuum - the slower you move the machine, the better the result you will have. Clean in slow straight lines back and forth where possible, and clean along the grain of the floor.

4. We also suggest to try the machine with an alternative brush roll. Each floor is different, and some floors respond better to our Wood Floor Brush Roll. This brush roll is comprised solely of soft microfibre, which tends to leave a better finish on high-gloss floors.

5. Always ensure the bottom of your machine is kept clean, the wheels are wiped down regularly, the filter is always kept clean and dry, and the machine is well maintained.

The suction will shut off automatically when the dirt tank is full. Ensure the filter is washed regularly, and is 100% dry and clean from debris between uses. CrossWave filters should be changed every 3 - 4 months. Ensure your machine has no blockages, and that the brush roll cover is on securely.

If wet mode has been used (the trigger in the handle has been pressed), Crosswave will release water to mop the floor. It will be less wet compared to regular mopping, as the vacuum action sucks up excess water. Most floors will dry within a few minutes, and the more dry passes you do over your floor - the quicker the area will dry.

Replace your CrossWave filter once every 3 - 4 months. Replace your CrossWave brush roll once every six months, or as needed. Spare filters and brush rolls can be purchased from leading electrical retailers and the BISSELL website.

The Crosswave is primarily to be used on sealed hard floors and low-pile area rugs.

You can lightly refresh your low-pile carpets with Crosswave, but it isn't designed to be a carpet washer replacement or stand-alone dry vacuum replacement for carpets.

For deep carpet cleaning and stain removal we suggest looking into our range of carpet washers.

To avoid wheel marks, first ensure the wheels of your machine aren't dirty. Wipe them clean with a damp cloth from time to time to ensure you're not dragging dirt around. Cleaning in slow straight lines back and forth so that the brush roll is the last part to touch the area you're cleaning will avoid any wheel marks or wheel lines as you clean. It's a good idea to use the machine in the same manner you would normally mop - starting at the corner of the room furthest to the exit, and work your way back.

Ensure you are only putting lukewarm tap water in the tank (not hot or boiling) along with CrossWave compatible formula. Failing to do so can warp your tank, and incompatible products can erode the tank seals. Ensure the two tank cap components (the collar that screws around the bottle opening, and the valve/grill insert) are clicked together securely - they can be separated, but need to be clicked together securely prior to being screwed back on to the tank. Check when screwing the cap back onto the tank that it isn't cross-threaded - if the threads aren't lined up properly, the tank will leak when turned upside down. If you have damaged your tank, you can order a new one from the BISSELL website.

CrossWave HydroSteam is compatible with any BISSELL formula labelled for use in CrossWave machines. Do not use anything other than tap water mixed with BISSELL CrossWave formula, or plain tap water, in your machine.

No. Due to current limitations with battery technology, CrossWave HydroSteam is a corded machine to provide optimal suction, consistent steam temperature and adequate useable run time.

BISSELL invented and released the CrossWave multi-surface hard floor washer in 2016, meaning we're the most experienced brand in this category of cleaner. CrossWave is the first of its kind to truly vacuum, wash, and sanitise hard floors at the same time. Select CrossWave models can even refresh area rugs and low-pile carpets, making them a true multi-surface cleaning system. Imitators from other brands tend to just sweep the floor, are generally limited to cleaning hard floors only, do not feature BISSELL's patented tangle-free brush roll, and do not sanitise. We're so confident you will love your CrossWave, we offer a Money Back Guarantee with select models.