BISSELL® Cordless MultiSurface Wet Dry Vacuum Recall FAQs
Q: Why is BISSELL recalling the Cordless MultiSurface Wet Dry Vacuum 2588F and Cordless MultiSurface Wet Dry Vacuum Professional 2582H?
A: In rare instances, some battery management circuit boards may be susceptible to localized hot spots, posing a risk of overheating and possible risk of fire. We hold the quality of our products and the well-being of our consumer to the highest standards. To minimize any potential hazard to consumers, BISSELL is conducting a voluntary recall of the product.
Q: What products are being recalled, and how can I tell if my product is affected?
A: Cordless MultiSurface Wet Dry Vacuum model number 2588F and Cordless MultiSurface Wet Dry Vacuum Professional model number 2582H. To determine if your machine is affected, look at the model number on the product information label located behind the clean water tank on the back of the machine (see image below). The affected model numbers should match the model numbers listed above.
Q. I have one of the affected models, what do I do now?
Please remove the machine from the charging base, unplug the charger and immediately stop using it. You will need to return the handle of your machine to BISSELL via an Australia Post shop as soon as possible - following our instructions. To start the return process, please fill in this form. You will be entitled to receive a new replacement upgraded Cordless MultiSurface Wet Dry Vacuum.
Q: My product appears to be okay. Can I continue to use it?
A: No. Even though your product appears to be safe, we are asking all consumers to remove the machine from the charging base, unplug the charger and immediately stop using it. You then need to return the handle of the machine to BISSELL. See above to start the returns process.
Q: Does this recall impact other BISSELL® Cordless MultiSurface Wet Dry Vacuum products?
A: No. The issue with the battery is specific to only two Cordless Multi-Surface Wet Dry Vacuums with model numbers 2588F and 2582H. This recall does not impact any other BISSELL® product.
Q. Do I need to return the entire machine to BISSELL?
A. No. You only need to remove and return the handle of the machine. Once you have submitted and registered your details to BISSELL via the online form including the machine model and serial number you will receive instructions on how to remove and return your machine handle. You may return the entire machine to us, including its handle, should you prefer that.
You will be emailed an Australia Post eParcel returns label (the email will come from Australia Post) with instructions on how to apply it to your machine's handle and drop it into your nearest Australia Post Office. Please note, drop the handle off at a physical Australia Post Office to ensure appropriate parcel tracking is enabled.
Due to Australia Post policy - upon receiving your return label from Australia Post via email, you will have 24 hours to download it before it becomes invalid.
Q. Where do I find the model and serial numbers?
The model and serial numbers for your machine are located on a sticker on the machine which is located behind the clean water tank. Image below -
Q. How do I remove the Cordless MultiSurface Wet Dry Vacuum handle?
A. Remove your machine from the charging base, unplug the dock and ensure the machine is switched off. Remove the clean water tank and locate the small white handle release button behind the clean water tank. Use a pen or small screwdriver to completely depress the button. While keeping the button pressed, pull up on the handle to remove. Watch a short video tutorial here.
Q. How do I pack the handle for return?
A. Once you have received an Australia Post eParcel returns label from us via email, you will need to place your handle in either a plastic bag, an Australia Post satchel, or wrap some cardboard around the top of the handle to attach the Australia Post eParcel returns label. There is no need for excessive bubble-wrap or packaging.
Q. What is the process to get my Cordless MultiSurface Wet Dry Vacuum replacement?
A. Once your Cordless MultiSurface Wet Dry Vacuum machine handle has been returned to BISSELL and verified, you will receive an email with shipping information of your replacement Cordless MultiSurface Wet Dry Vacuum machine.
Q. How long will it take to get my replacement?
Q. It will take anywhere between 7-10 business days from receipt of your machine handle at BISSELL to verify your details and dispatch your replacement product. You will receive email updates from Bissell or Australia Post with shipping notifications once your product has been dispatched.
Q. Can I bring my 2588F or 2582H to BISSELL Head Office in Mulgrave to receive my replacement?
A. Yes. If you are based in Melbourne you can bring your entire machine to our BISSELL HQ in Mulgrave - 789 Springvale Road, Mulgrave - and we can provide you with a replacement on the spot. We will need to verify your machine and get your details to process the order once you arrive, please allow 15-30 minutes to process your claim on the spot.
Q. How should I dispose of my machine once the handle has been removed and returned?
We encourage responsible recycling and disposal of your machine. Please contact your local council about the eWaste options and services available in your area. Or visit https://recyclingnearyou.com.au/ for further information.
Q. Is my replacement machine covered by Warranty?
Yes, your machine will be covered by our manufacturers replacement warranty for 1 year from the date of your replacement being issued OR the remainder of your warranty from the purchase date of your original Cordless MultiSurface Wet Dry Vacuum purchase - whichever is greater.
Q. I have registered as part of the recall. When will I receive my return label? When will I receive my replacement machine?
We typically email postage paid return labels within 48 business hours of receiving registrations. When registering for the recall, ensure you are entering your details correctly. If you have not located your return label, check your spam/junk/promotions folders for an email from Australia Post. Once your handle has been received and verified, we aim to dispatch replacements within 48 business hours.
Q. What part of the handle do I need to send?
For compliance with the ACCC, we require the handle in its entirety - the silver part that connects with the machine body, and the purple grip. See image below for what we need you to send back. You are also welcome to send the entire machine back to us if you wish. For video instructions on how to remove the handle from the machine, click here.
Please call our Product Recall hotline on 1300 393 035 should you have any further questions.
