As one of BISSELL's most popular all-in-one cleaning machines, the CrossWave HydroSteam is a cutting-edge 3-in-1 cleaning powerhouse designed to make your cleaning routine faster, easier and more efficient. Whether you need to vacuum, wash, steam, or all three in one easy step, the HydroSteam is a multi-surface cleaner that provides you with a seamless and thorough cleaning across a variety of surfaces.
Thanks to HydroSteam Technology, it cleans up to 20% better on tough, sticky messes , ensuring that your floors and rugs are spotless every time. The innovative design also features LED headlights to illuminate hidden debris and Tangle-Free Technology to prevent hair wrap, especially useful for pet owners maintaining a clean home.
Whether you're tackling sticky messes, juice or coffee spills, pet hair or everyday dirt, the CrossWave HydroSteam is your all-in-one solution for a cleaner, more comfortable home.
Features of the BISSELL CrossWave HydroSteam
Your floor can go through hell and back, and the CrossWave HydroSteam will return it to a state that's good enough to eat off of in no time. It’s a vacuum, washer and steamer in one device, and it does all three of these jobs excellently because of its innovative features. Across the triple cleaning options, the HydroSteam Technology cleans up to 20% better on tough messes, such as sticky spills or pet messes, providing a deeper clean.
Tangle-Free Technology is another fantastic feature that minimises hair wrap around the brush roll, ensuring a smooth, uninterrupted clean, which is ideal for homes with pets. Couple this feature with the built-in LED headlights that help you spot hidden dirt, hair and debris in dimly lit areas, no mess goes unnoticed and uncollected.
With its multi-surface capability, the CrossWave HydroSteam works on a variety of surfaces, including sealed hard floors, tiles, laminate, vinyl, marble and low-pile area rugs. This versatility saves you both time and storage space, as you can clean your entire home with just one device.
Two-tank technology ensures that clean and dirty water are always kept separate, providing a more hygienic and effective clean with each pass. What’s more, the self-cleaning cycle reduces maintenance time by automatically cleaning the brush roll, keeping the machine in top condition for longer-lasting performance.
Step-by-Step Guide to Using CrossWave HydroSteam
Step 1: Assembling the Machine
To begin assembly, insert the handle into the main body of the CrossWave HydroSteam. Simply slide the handle into place until it clicks securely. Next, insert the clean water tank into the back of the machine, ensuring it is positioned properly. Once the tank is in place, wrap the power cord around the Quick Release Cord Wrap. To easily unwrap the cord later, simply turn the cord wrap down, making it more convenient to store.
Step 2: Check the Roll Brush and Change if Necessary
If you need to replace the roll brush, start by grabbing the front of the brush window and pulling it upward to detach it from the machine. Next, remove the brush roll by pulling the tab on the roll. To reinstall the new brush, place the end of the brush onto the right side of the foot and press the tab down until it locks into place. Finally, replace the brush window by aligning the tabs with the foot and pressing it back down until it clicks securely into place.
Step 3: Filling the Formula Tank
The clean water tank is located at the back of the machine. To remove it, grasp the tank and pull it upward. Open the tank by unscrewing the cap on the top. Now, fill the tank with warm tap water (max 60°C), and add the appropriate BISSELL CrossWave cleaning formula – consult the formula guide.
The tank has two fill lines: one for large areas (up to 55m²) and one for small areas (up to 27m²). Fill the tank to the corresponding line based on the area you're cleaning and once the tank is filled, put the cap back on before reattaching the tank to the machine.
Step 4: Cleaning Your Floors
To begin cleaning, plug the machine into a grounded outlet and press the power button to turn it on. The machine will start in SteamWash mode by default, but you can press the mode button to switch modes. For SteamWash mode, wait 30 seconds for the steam-ready light to illuminate. Once it’s ready, recline the machine to activate the brush roll—the brush roll will not spin when the machine is in an upright position.
Before you start cleaning, hold the solution spray trigger for 10 seconds to wet the brush roll, ensuring the solution is flowing. As you clean, move the machine back and forth across the floor to dispense the solution and clean effectively. To dry the floor, release the trigger to stop dispensing solution and steam, then make additional passes to suck up excess water from the floor.
Step 5: Sanitising Your Hard Floors
To sanitise hard floors, first follow the previous steps to remove surface dirt and debris. Then, hold the trigger to apply the sanitising solution to the floor. To effectively kill bacteria, make the floor wet enough to remain visibly wet with the sanitising solution for at least 5 minutes. You may need to make additional wet passes if the floor dries before the 5 minutes are up. Once the floor has remained wet with the formula, release the trigger and move the machine back and forth to suction up the solution and any remaining dirt.
Step 6: Emptying the Dirty Water Tank
After cleaning, empty the dirty water tank so it’s not used to clean floors next time. To do this, press the button on top of the dirty water tank to release it, then pull the front handle to remove the tank from the machine. Once removed, hold the top of the tank near the filter and pull up to remove the filter. Next, remove the strainer stem from the tank and dispose of any collected debris, pour the dirty water out and rinse the container.
The CrossWave HydroSteam is Perfect For…
The CrossWave HydroSteam is the perfect solution for anyone seeking a versatile, time-saving cleaning tool that combines the power of vacuuming, washing, and steaming in one easy-to-use machine. It's ideal for busy households that need an efficient and effective cleaning routine without the hassle of using multiple appliances. Whether you're tackling sticky spills in the kitchen, pet hair in the living room, or everyday dirt and dust, the CrossWave HydroSteam makes quick work of messes, leaving your floors sparkling clean and sanitised.
If you have hard floors, this machine is an invaluable tool. It is designed to clean and sanitise a wide range of sealed hard floors, including tiles, laminate, and vinyl. The added steam feature is perfect for those looking for a deeper clean and the ability to kill bacteria without harsh chemicals. For families, pet owners, or anyone who values cleanliness but lacks the time for extensive cleaning, the CrossWave HydroSteam offers the convenience of a multi-functional device that gets the job done faster and more effectively.
BISSELL CrossWave HydroSteam Care and Maintenance
To maintain your CrossWave HydroSteam, run the Clean Out Cycle after each use. Start by emptying the dirty water tank and filling the clean water tank with the solution to the Clean Out Cycle line. Place the machine on the 3-in-1 Docking Station, ensuring it’s plugged in, then press the Clean Out Cycle button. Once the cycle is complete, remove the brush roll by pulling the brush roll window and placing it in the dock holder to dry. Empty and rinse the dirty water tank, clean the filter with mild detergent, wipe the tray and then let all parts dry for 24 hours before reassembling.
Hand wash the brush roll and window with mild detergent and ensure the machine is fully dry before reassembling. Once dry, reattach the brush roll and the brush roll window, making sure everything clicks securely into place. Regular maintenance will help keep your CrossWave HydroSteam in the best possible condition. For any servicing beyond this, contact an authorised service representative.
CrossWave HydroSteam FAQs
How does CrossWave HydroSteam differ from the other CrossWave machines?
In its exclusive SteamWash Mode, CrossWave HydroSteam uses HydroSteam Technology to loosen and lift sticky or tough stuck-on messes up to 20% better than CrossWave models without HydroSteam Technology.
SteamWash Mode releases clean water, BISSELL formula, and steam (generated from the clean water and cleaning formula) to release stuck-on and sticky messes from the surface more efficiently. All other CrossWave models output water and cleaning formula only.
What floors can I use CrossWave HydroSteam on?
CrossWave HydroSteam has been thoroughly tested and proven to be safe for use on sealed hard floors - including sealed timber and hardwood, sealed laminate, tiles, polished concrete, vinyl, slate, low-pile area rugs, and more. If you can use a mop and bucket, spray mop, or steam mop on your floor without an issue, you can use a CrossWave.
CrossWave HydroSteam only outputs water when the trigger in the handle is pressed by the user, and only uses steam on SteamWash Mode. Its Hard Floor Mode and Area Rug Mode output water and formula only.
As with any new product to your cleaning regime, it is recommended to consult the care instructions or your flooring manufacturer beforehand and perform a test patch in a discreet area to ensure compatibility.
How do I remove the handle of my CrossWave HydroSteam?
Remove the clean water tank from your machine. You will then see a round rubber circle. Please press that in with a pen and lift the handle off at the same time.
Can I use CrossWave HydroSteam as a normal dry vacuum?
CrossWave HydoSteam isn't necessarily designed to be used solely as a dry vacuum - but yes, you can just vacuum by simply not pressing the trigger for water. For best performance, it is designed to be used in wet mode at some point during your clean, as its primary function is to vacuum and wash the floor simultaneously.
When you turn CrossWave on, it starts in 'dry mode'. Crosswave only outputs water when you press the trigger to activate 'wet mode'.
Why has my BISSELL CrossWave left streaks on my floor?
Each home and floor type is different. Streaks can occur for a variety of reasons - from the technique used with the machine to the type of flooring, to the amount of product built up from previous cleaning methods... Even to the amount of dirt on the floor, or whether the bottom of your machine is dirty or not. Here are some tips that may assist:
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To prevent floors from streaking with Crosswwave, make sure you are using the appropriate amount of formula in the tank. Our Multi-Surface Pet formula is 7x concentrate - use less of this formula than what's recommended in the User Manual or on the tank markings. Our Wood Floor Formula, Hard Floor Sanitise Formula, and Area Rug Formula are non-concentrates - so follow the guidelines on the tank for those. Some high-gloss floors respond better to the Hard Floor Sanitise Formula due to its higher alcohol content. You can also try using demineralised water - this is particularly helpful if you live in an area with hard water or tank water.
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Streaks can also occur if you’re applying too much water to the floor. Once you have completed your slow wet passes (pressing the trigger), ensure you repeat these slow passes using dry mode (releasing the trigger) to suction up excess water.
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Ensure you're moving CrossWave far slower than you would with a traditional vacuum - the slower you move the machine, the better the result you will have. Clean in slow straight lines back and forth where possible, and clean along the grain of the floor.
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We also suggest trying the machine with an alternative brush roll. Each floor is different, and some floors respond better to our Wood Floor Brush Roll. This brush roll is comprised solely of soft microfibre, which tends to leave a better finish on high-gloss floors.
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Always ensure the bottom of your machine is kept clean, the wheels are wiped down regularly, the filter is always kept clean and dry, and the machine is well maintained.
Why has my CrossWave lost suction?
The suction will shut off automatically when the dirt tank is full. Ensure the filter is washed regularly, and is 100% dry and clean from debris between uses. CrossWave filters should be changed every 3 - 4 months. Ensure your machine has no blockages, and that the brush roll cover is on securely.
Does the CrossWave leave the floor dry or wet after cleaning?
If wet mode has been used (the trigger in the handle has been pressed), CrossWave will release water to mop the floor. It will be less wet compared to regular mopping, as the vacuum action sucks up excess water. Most floors will dry within a few minutes, and the more dry passes you do over your floor - the quicker the area will dry.
How often do I need to change my CrossWave filter and brush roll?
Replace your CrossWave filter once every 3 - 4 months. Replace your CrossWave brush roll once every six months, or as needed. Spare filters and brush rolls can be purchased from leading electrical retailers and the BISSELL website.
Can I use CrossWave to clean my carpets?
The CrossWave is primarily to be used on sealed hard floors and low-pile area rugs.
You can lightly refresh your low-pile carpets with CrossWave, but it isn't designed to be a carpet washer replacement or stand-alone dry vacuum replacement for carpets.
For deep carpet cleaning and stain removal, we suggest looking into our range of carpet washers.
Why can I see where the wheels of my CrossWave have been?
To avoid wheel marks, first ensure the wheels of your machine aren't dirty. Wipe them clean with a damp cloth from time to time to ensure you're not dragging dirt around. Cleaning in slow straight lines back and forth so that the brush roll is the last part to touch the area you're cleaning will avoid any wheel marks or wheel lines as you clean. It's a good idea to use the machine in the same manner you would normally mop - starting at the corner of the room furthest to the exit and working your way back.
Why is the clean tank of my CrossWave leaking or not sitting in the machine properly?
Ensure you are only putting lukewarm tap water in the tank (not hot or boiling) along with a CrossWave-compatible formula. Failing to do so can warp your tank, and incompatible products can erode the tank seals. Ensure the two tank cap components (the collar that screws around the bottle opening, and the valve/grill insert) are clicked together securely - they can be separated, but need to be clicked together securely prior to being screwed back onto the tank. Check when screwing the cap back onto the tank that it isn't cross-threaded - if the threads aren't lined up properly, the tank will leak when turned upside down. If you have damaged your tank, you can order a new one from the BISSELL website.
What is the difference between the CrossWave models?
The functions, including accessories, warranty, suction motor strength, and other features can differ between models. To find the right machine for you, use our website's compare function to compare up to three products at a time. Look for the 'Compare' or 'Compare this product' buttons.
What formula can I use with my CrossWave HydroSteam?
CrossWave HydroSteam is compatible with any BISSELL formula labelled for use in CrossWave machines. Do not use anything other than tap water mixed with BISSELL CrossWave formula, or plain tap water, in your machine.
Is CrossWave HydroSteam cordless?
No. Due to current limitations with battery technology, CrossWave HydroSteam is a corded machine for optimal suction, consistent steam temperature and adequate useable run time.
Are any parts of my machine dishwasher safe?
No. Hand wash removable parts in warm water with mild detergent only, rinsing thoroughly before drying. Ensure all parts are completely dry before reinstalling. Refer to your User Manual for cleaning and maintenance instructions.
What makes CrossWave different to other hard floor cleaners on the market?
BISSELL invented and released the CrossWave multi-surface hard floor washer in 2016, meaning we're the most experienced brand in this category of cleaner. CrossWave is the first of its kind to truly vacuum, wash, and sanitise hard floors at the same time. Select CrossWave models can even refresh area rugs and low-pile carpets, making them a true multi-surface cleaning system. Imitators from other brands tend to just sweep the floor, are generally limited to cleaning hard floors only, do not feature BISSELL's patented tangle-free brush roll, and do not sanitise. We're so confident you will love your CrossWave that we offer a 60-Day Money Back Guarantee with select models.
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